Case 03 · f&b · whatsapp business api
Three workflows. Zero manual order entry.
A restaurant was taking orders over WhatsApp and typing each one into a sheet by hand. We rebuilt the entire order journey as three connected n8n workflows. Intake captures the message and creates a unique Order ID. An AI validation step checks the order against the menu — catching typos, unclear items and incomplete orders before they reach the kitchen — then logs everything to Google Sheets and alerts the manager. The fulfilment workflow sends the customer a confirmation, tracks delivery status, and fires an automated review request once the order is complete. Nothing is entered twice, nothing slips through.
What we built
- Workflow 1 — intake: WhatsApp Business API capture, unique Order ID generation
- Workflow 2 — validation: AI menu-matching, Sheets logging, manager alerts
- Workflow 3 — fulfilment: customer confirmation, delivery tracking, review requests
- Guardrails for ambiguous or incomplete orders (clarify-before-kitchen logic)
- Every order logged, traceable and time-stamped
3 workflows
one order journey
Every order
logged & tracked
Fully automated
review requests
Stack
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